Terms & Conditions

COVID-19

Each training sessions, workshops, assessments or 121s will have their own guidelines that you will be made aware of before attending, the Scottish Government set these out. 

With the uncertainly of Covid-19, we may need to postpone or cancel training sessions, workshops, assessments or 121s at short notice. If this is the case no refunds in terms of cash will be offered, you will be entitled to a full credit note. If you are unable to attend the rescheduled date and time for the postponed training sessions, workshops, assessments or 121s. 

We reserve the right to ask anyone with Covid-19 symptoms to not attend any training sessions, workshops, assessments or 121s.

We reserve the right to ask anyone with Covid-19 symptoms who attend any training sessions, workshops, assessments or 121s to leave for the safety of ourselves and other clients.

We accept no responsibility for anyone who shows symptoms or contracts Covid-19 while attending our training sessions, workshops, assessments or 121s, by agreeing to attend the training sessions, workshops, assessments or 121s you agree to forgo any right to hold us responsible for Covid-19.

This Covid-19 section supersedes any of our terms and conditions below. 

MANTRAILING

This includes all Mantrailing training sessions, workshops and assessments.

Mantrailing is an outdoor sport, this means that you must come with the equipment to keep yourself and your dog/s safe in all weather conditions.

Borders Mantrailing & Scent Training does not accept any responsibility for any injuries, damages or loss of property for you or your dog/s while training with us. 

Non-competition clause

Any individual participating in introduction courses, seminars, workshops, instructor courses, training or any other services that are offered by any of the Mantrailing UK Ltd instructors (or head-instructor), agrees not to conduct/hold/offer such or similar, to the general public or another business or third parties within the United Kingdom. This includes Mantrailing introduction courses, Mantrailing seminars, Mantrailing workshops, Mantrailing training within two consecutive years after the event. ONLY with the written consent of the Mantrailing Head Instructor can this agreement be changed.

We reserve the right to refuse training to anyone. 

Video sharing

We record most training session and they get uploaded to an unlisted playlist on YouTube, these are NOT to be shared on any public platforms. These are shared in a raw format so you can see your trail and hear any comments we make on the trail and are not for anyone else to hear/see. If you wish to share the video you must ask permission and we will send you a muted version. 

Fees
Fees for all of the training sessions, workshops or assessments should be paid at the time of booking. Places are only secure with payment (and if a new client the registration form filled in).

No refunds will be made for bookings cancelled before the class.

If you are unable to attend the training session/workshop/assessment please let us know as soon as possible as we may be able to fill the place and in that instance, a refund can be made.

No shows will result in the loss of that payment and will not be carried forward. 

Membership

Membership is open by invitation from Borders Mantrailing and Scent Training only and we reserve the right to refuse any application for membership.

Payment is due a month in advance for the membership and will be automatically taken each month until you cancel. No partial refund is available if you cancel mid-month, nor are the sessions transferable. Members are not allowed to share any information from the members ONLY group with anyone that is not a current member.

Your membership fee a month enables you to four training sessions a month and the dates will be posted in the members only group a few dates before going live on the website to allow you to book in advance. You are able to book any additional training sessions at your member rate via the website and using the members discount code.

In the event that we cannot attend the training sessions, these sessions will be carried over and you can use them to book a different session, no refund will be made for these sessions.

Borders Mantrailing and Scent Training reserve the right to cancel any membership at any point with just cause. 

Weather/illness

Where training sessions, workshops or assessments are cancelled due to bad weather (including too hot or cold) or illness, the training sessions, workshops or assessments will be rescheduled.

Notification of cancellation of a class will be made by text and/or email with as much prior notice as possible. 

Please check your mobile/emails for texts/emails prior to leaving for training sessions, workshops or assessments particularly in bad weather.  

Registration Forms

If you are a new client a Registration Form (or as requested by Borders Mantrailing & Scent Training) must be filled out within 48 hours of an order to confirm your place. I will email you as a reminder within 24 hours (where possible) and a text message will be sent before the 48 hours. If no registration form is filled out in this time frame your place is no longer secure and the order will be cancelled.

Venue/s
On rare occasions, venues may need to be changed, as much notice will be provided by Borders Mantrailing & Scent Training if this is the case. 

SCENT DETECTION TRAINING

This includes all Scent Detection training sessions, workshops and assessments.

Scent Detection is currently run as an outdoor sport, this means that you must come with the equipment to keep yourself and your dog/s safe in all weather conditions.

Borders Mantrailing & Scent Training does not accept any responsibility for any injuries, damages or loss of property for you or your dog/s while training with us. 

Non-competition clause

Any individual participating in introduction courses, seminars, workshops, instructor courses, training or any other services that are offered by any of the Borders Mantrailing & Scent Training, agrees not to conduct/hold/offer such or similar, to the general public or another business or third parties within the United Kingdom. This includes Scent Detectionintroduction courses, Scent Detection seminars, Scent Detection workshops, Scent Detection training within two consecutive years after the event and ONLY with the written consent of the Borders Mantrailing & Scent Training Head Instructor can this agreement be changed.

We reserve the right to refuse training to anyone. 

 

Fees
Fees for all of the training sessions, workshops or assessments should be paid at the time of booking. Places are only secure with payment (and if a new client the registration form filled in).

No refunds will be made for bookings cancelled before the class.

If you are unable to attend the training session/workshop/assessment please let us know as soon as possible as we may be able to fill the place and in that instance, a refund can be made.

No shows will result in the loss of that payment and will not be carried forward. 

Membership

Membership is open by invitation from Borders Mantrailing and Scent Training only and we reserve the right to refuse any application for membership.

Payment is due a month in advance for the membership and will be automatically taken each month until you cancel. No partial refund is available if you cancel mid-month, nor are the sessions transferable. Members are not allowed to share any information from the members ONLY group with anyone that is not a current member.

Fortnightly training sessions mean that some months there will be three training sessions while others only two sessions a month. 

In the event that we cannot attend the training sessions, these sessions will be carried over and you can use them to book a different session, no refund will be made for these sessions.

Borders Mantrailing and Scent Training reserve the right to cancel any membership at any point with just cause. 

Weather/illness

Where training sessions, workshops or assessments are cancelled due to bad weather or illness, the training sessions, workshops or assessments will be rescheduled.

Notification of cancellation of a class will be made by text and/or email with as much prior notice as possible. 

Please check your mobile/emails for texts/emails prior to leaving for training sessions, workshops or assessments particularly in bad weather.  

Registration Forms

If you are a new client a Registration Form (or as requested by Borders Mantrailing & Scent Training) must be filled out within 48 hours of an order to confirm your place. I will email you as a reminder within 24 hours (where possible) and a text message will be sent before the 48 hours. If no registration form is filled out in this time frame your place is no longer secure and the order will be cancelled.

Venue/s
On rare occasions, venues may need to be changed, as much notice will be provided by Borders Mantrailing & Scent Training if this is the case. 

At home service (online classes, including 'find your keys' course

We take no responsibly for any damages, injuries or accidents while you train at home to your dog, yourself, members of the public and any properties damaged. You are responsible to make sure your training area is safe for your dog and any food used is safe for your dog. 

TRAINING SESSIONS, WORKSHOPS, ASSESSMENT & 121 CONDITIONS


These conditions are applied to all training sessions, workshops, assessments and 121s.

Ensure your dog is wearing a collar or harness and bring a suitable lead (see our list of unacceptable equipment below)
We welcome family members including children (see our notes on Children and dogs below)
Please ensure you bring a supply of poop bags and pick up and appropriately dispose of any poop.

Vaccinations

We ask that all dog's attending our training sessions, workshops, assessments & 121s are fully vaccinated however we don't ask for proof of this, if your dog isn't vaccinated you are attending our training sessions, workshops, assessments & 121s at your own risk and we take no responsibility for any ill-health due to this.

UNACCEPTABLE EQUIPMENT
Borders Mantrailing & Scent Training is proud to use force-free, reward-based training methods and as such will not condone the following in classes:-

Choke/Check Chain
Prong/Pinch Collar
Electric Shock Collar
Retractable leads for safety reasons
Chain leads for practical reasons
Rope/Slip leads 

We DO NOT allow the use of

rattle bottles or cans
water pistols
or other aversive tools 

We do not allow the dogs to be pushed into position or any form of physical punishment including lead jerks, smacks, taps or pinning down of your dog.

If you do this in any of our training sessions, workshops, assessments & 121s you will be asked to leave and no refund will be given.

However, we are willing to work with you to learn positive methods if you are willing to learn. 
 

ACCEPTABLE EQUIPMENT

Flat collars
Training leads
Strong canvas or leather leads
Training lines
Harnesses with front and back rings
Toys including balls and soft toys
Food rewards
Clickers

POORLY  DOGS AND BITCHES IN SEASON
If your dog has to go to the vet due to sickness or injury please advise the vet you are attending training sessions, workshops, assessments or 121s and seek their advice.  Please do not bring your dog to training sessions, workshops, assessments or 121s as sickness can be passed on and injured dogs may not feel up to undertaking training. 

If in doubt please contact us. We will where possible include you in the next set of classes if you are likely to miss a few weeks however we cannot guarantee this and the weeks you miss cannot be refunded. 

Bitches in season must stay at home for the duration of the season and we will accommodate the missed training sessions, workshops, assessments or 121s in the next session where possible however we cannot guarantee this and the weeks you miss cannot be refunded. 

1-2-1 SERVICE

FEES

Payment is required to confirm your appointment. Travel is charged at £0.50 per mile each way from TD4 6EF and is due on the day of training. 

 

CANCELLATION POLICY  

If you need to cancel or reschedule an appointment within 48 hours, the payment for the session is not refundable or transferable (you will lose your money).

If you make a new appointment then full payment is due again.

If you cancel or reschedule an appointment over 48 hours then a full refund/next appointment can be made with the purchase already made.  

Terms and conditions on unacceptable equipment above also apply to our 1-2-1 sessions. 

AGGRESSION & BITE HISTORY

Please note that we DO NOT work with dogs that are aggressive towards people, this includes if your dog barks, lunges or have bitten (even nipped) someone. We ask this question on our 121 session form and if you do not tell us we reserve the right to stop any 121 sessions if you have failed to tell us and you will not be enitileted to a refund. 

GIFT CERTIFICATES

Gift certificates are non-refundable and have no 'cash' value. Gift certificates must be used before their expiry date otherwise they are no longer valid. Gift certificates cannot be used on any sale or special offers. 

DATA PROTECTION

In accordance with the new laws (2018), we need to ask you for written permission to take your photo, by agreeing to these T&Cs you are giving us this consent. We also need your consent to have all your information and again by agreeing to these T&Cs you give us the permission to keep your details, you can at any point request your information to be deleted from our system.  

Any photos taken will/can be used by Borders Canine Training for advertising or any other means that they need if you do not wish for your photos to be used YOU MUST state this before attending our classes or workshops. You can view our Privacy Policy by clicking HERE.

 

These Terms and Conditions will supersede all other agreements, written or oral, previously made between the Client (you) and Borders Mantrailing & Scent Training.