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Privacy Policy

Privacy Policy 

1. Introduction 

1.1. We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information. 

1.2. By using our website and agreeing to this policy. 

2. Collecting personal information

2.1. We may collect, store and use the following kinds of personal information: (a)information that you provide when completing a registration form on our website (including your name, address, email address, telephone number and details of your dog); (b)information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication) (c)any other personal information that you choose to send to us. 

2.2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. 

3. Using personal information 

3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. 

3.2. We may use your personal information to (a)administer our website and business; (b)personalise our website for you; (c)enable your use of the services available on our website; (d)supply to you services purchased through our website; (e)send statements, invoices and payment reminders to you, and collect payments from you; (f)send you non-marketing commercial communications; (g)send you to email notifications that you have specifically requested; (h)send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter); (i)send you marketing communications relating to our business by email or similar technology (you can inform us at any time if you no longer require marketing communications); (j)deal with enquiries and complaints made by you relating to our website; (k)keep our website secure and prevent fraud.

3.3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. 3.4. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website. 

3.5. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing. 

3.6. All our website financial transactions are handled through our payment services provider, Paypal. You can review the provider's privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. 

4. Disclosing personal information 

4.1. We may disclose your personal information to any of our insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. 

4.2. We may disclose your personal information: (a)to the extent that we are required to do so by law; (b)in connection with any ongoing or prospective legal proceedings; (c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d)to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. 

4.4. Except as provided in this policy, we will not provide your personal information to third parties. 

5. Retaining personal information 

5.1. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. 

5.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 

5.3. Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data: (a)to the extent that we are required to do so by law; (b)if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). 

6. Security of personal information 

6.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

6.2. We will store all the personal information you provide on our secure (password and firewall-protected) servers. 

6.3. All electronic financial transactions are dealt with by PayPal and we take no responsibility if any information is not held securely by them.  

6.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 

7.  Amendments 

7.1. We may update this policy from time to time by publishing a new version on our website. 

7.2. You should check this page occasionally to ensure you are happy with any changes to this policy. 

7.3. We may notify you of changes to this policy by email. 

8. Your rights 

8.1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to (a)the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). 

8.2. We may withhold personal information that you request to the extent permitted by law. 

8.3. You may instruct us at any time not to process your personal information for marketing purposes. 

8.4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes. 

9. Third-party websites 

9.1. Our website includes links to, and details of, third party websites. 

9.2. We have no control over and are not responsible for, the privacy policies and practices of third parties. 

10. Updating information 

10.1. Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Credit 

11.1. This document was created using a template from SEQ Legal (, (purchased on 14/05/2018). 

This policy was last updated on 04/03/2020

You can see our T&C's by clicking HERE.

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